FAQ

Frequently Asked Question.

Are your wigs heat resistant?

Yes all our wigs are curling/flat iron safe up to 360°F / 182°C

 

Why are your prices so low?

We are factory direct! We manufacture everything to the highest standards. We buy all of our raw materials and fibers in bulk to provide you the best price.

 

What are your hours of operation?

Our hours of operation are M-F 9am-5pm EST. The best way to contact us is through this site or by email. You may also call us if you prefer. 

 

Do you ship on Saturdays?

No, we are closed on the weekends, so shipping is not available.

 

How long will it take to receive my order from the date of purchase?

We offer several choices unless otherwise stated. Our shipping promotions apply to U.S. Ground shipments only. Please note that we are not responsible for duties, taxes or additional charges that may be charged by Customs for international deliveries.

Free Shipping (when qualified and selected) 7-10 days: Free

Standard Shipping takes 7–10 days: $4.95

VIP Express shipping takes 5-7 days: $9.95

 

When Will I get my Tracking Information?

One your order is fulfilled and picked up by UPS/FedEx/DHL your tracking number will be updated in your order profile and an email with the tracking number will be sent to you. You can use this information to track through the delivery service directly or check back into the order status page for information. 

 

What is the difference between "blend" and "mix" in your wig descriptions?

In the real world, the words are interchangeable for the most part, but in the wig world, a "blend" is when two colors are used in a design with each color still distinguishable from the other. A "mix" is when the two different fibers that are mixed together form a new color - i.e. Red & White = Pink.

 

What method of payments can I use?

PayPal and Credit Card.

 

 Do you sell wholesale?

 Yes. We do offer wholesale discounts for larger orders. Please contact us directly for more information. Email: RoyalCrownWigsLLC@gmail.Com.

 

How do you Safely Wash and Dry a Synthetic Lace Wig?

Here are the steps of how to wash your synthetic hair. We suggest you wash your wig once every 2-3 wears or as needed. 

Step 1. De-tangle with a wide tooth comb, starting at the ends working towards the base before washing.

Step 2. Wash with warm water, hot water may damage your wig hair texture.

Step 3. Wash with gentle baby shampoo or fiber conditioner.

Step 4. For extra conditioning, submerge in a cool bath of diluted fabric softener for a few minutes.

Step 5. Rinse the wig and make sure it is clean enough ( without any conditioner or shampoo on it).

Step 6. Use a towel and pat hair dry instead of a hairdryer.

Step 7. Allow airing dry for best results.

Step 8. Detangle hair with a wide-toothed comb from the bottom to the top again when it’s dry.

 

How do I Put on a Synthetic Lace Wig?

      1. Pin up your hair. If your hair is long, separate the hair into two pieces and twist. Cross the two pieces behind your head, and clip them across the top. This is an easy way to even your hair out on your head without a huge ponytail bulge.Shorter hair can simply be combed and clipped to the crown of the head, or placed into a bun at the base of your neck.You could also braid your hair before applying a wig.

       2. Put on a wig cap. Use a wig cap on any type of hair length to hold it all in and ensure a smooth fit. Even if you are bald, use a wig cap – it will help keep the wig on.

       3. Put the wig on your head from front to back. There are two tabs on each front/side of the wig. Position these right in front of your ears. Don’t worry if it doesn’t look perfect right away. Go ahead and style/brush it into place the way you’d like it to look.

 

How do I care for Synthetic Lace Front Wig?

Gently detangle hair with a wide tooth comb every morning and/or night.

Long Hair products should be braided in a few sections for sleeping or swimming to prevent tangling of the hair. Don’t sleep on wet hair. It will matt and tangle up.

Don’t spray or put any heavy pomade on synthetic hair products. This will dull and matt the hair.

If you enjoy styling versatility, human hair or heat-friendly synthetic hair is the way to go. While human hair offers the most natural look and feel, plus styling versatility, heat-friendly synthetic hair also allows heat styling (optimal temperature of 250-275 degrees — never go above 350 degrees). Proper care is vital to keeping heat friendly hair looking its best. A wide tooth comb should be used (not a brush) and it is best to avoid combing while wet. Use of product specially designed for synthetic hair can also help maintain the quality and condition of the hair. We also recommend detangling spray! With proper care, heat-friendly synthetic hair should last up to a few months.

 

Refund Options?

Your satisfaction is our top concern. If you are not satisfied with your purchase for any reason, please contact our customer service immediately.
All of our merchandise comes with a MONEY BACK GUARANTEE. If you are not satisfied with your purchase, please contact us within 7 days after receiving the merchandise. Upon receiving the merchandise you return we will do a refund or exchange for you.
Return and Refund Conditions
Don’t cut the extra lace or Wefts
Don’t color the hair, or put any chemicals on the hair
Don’t cut and/or style the hair
Don’t wear the wigs or install extensions.
In other words, the merchandise for return has to be in the original condition.

STILL HAVE QUESTIONS? CONTACT US!

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